FAQ

Q. When will my order be shipped, and when can I expect to receive it?
A: Your order will be processed within 24 hours, with the exception of orders placed during weekends.
    We ship out from Los Angeles and can expect delivery of goods within 2 to 7 business days.

Q. How do I check the status of my order?
A: Please give us a call within our business hours and we will provide you with the UPS tracking number.

Q. What are my payment options?
A:  We accept Visa, MasterCard, Discover, and American Express.

Q. What is your return/exchange policy program?
A: Please check under our return policy section.

Q. Why should I become a registered user?
A: Quick checkout
    Email offers and updates

Q. Is ordering over the internet secure?
A: Yes, our system is secure and we will never share your information with any third parties.
   MONORENO uses the latest version of SSL to keep our customers' information safe.
   A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet.